Terms of Service

The Service is operated by:

Registered with the Local Court (Amtsgericht) Charlottenburg under HRB 288250 B.

“Traivis”, “we”, “us”, and “our” refer to Traivis UG (haftungsbeschränkt).

“Customer”, “you”, and “your” refer to the business entity or person accepting these Terms. Where an individual accepts these Terms on behalf of an organisation, that individual confirms that they have authority to bind that organisation.

These Terms, the applicable checkout page, order form, or subscription confirmation, and any applicable Data Processing Agreement (“DPA”) form the agreement between Traivis and the Customer.

Traivis is a data-as-a-service platform for tracking AI visibility. The Service may help organisations monitor how AI platforms mention or reference brands, competitors, products, and services.

The Service may include prompt-based tracking, competitor analysis, brand-visibility analysis, citation analysis, dashboards, alerts, reports, workspace features, and programmatic access through the Traivis MCP server.

Traivis may modify, update, replace, or discontinue individual features, interfaces, providers, models, or components in accordance with Section 24. Traivis will not materially reduce the agreed core functionality of a paid subscription during its current billing period except where reasonably necessary for legal, security, technical, or third-party dependency reasons.

The Service is offered exclusively to businesses, public bodies, and persons acting in the course of their commercial or independent professional activity.

The Service is not offered to consumers.

By creating an account, starting a trial, or purchasing a subscription, you confirm that:

1. you are acting for business or professional purposes;
2. you are at least 18 years old and have legal capacity to enter into contracts;
3. you have authority to bind the organisation you represent; and
4. your use of the Service complies with applicable law, intellectual-property rights, privacy and data-protection law, and applicable third-party platform terms.

You must provide accurate, complete, and current account information and keep it updated.

You are responsible for maintaining the confidentiality and security of account credentials, passwords, MCP tokens, and any other authentication information issued under your workspace.

Workspace administrators may manage authorised users, issue and revoke credentials, and configure access to the Service. You are responsible for all activity carried out under your account or through credentials issued under your workspace, whether by a person, automated client, integration, or AI assistant.

You must notify Traivis promptly at hey@traivis.app if you become aware of unauthorised access, credential exposure, or a suspected security incident affecting your workspace.

Traivis may suspend or revoke credentials where reasonably necessary to protect the security or integrity of the Service.

Unless otherwise stated in writing, free trials run for 14 calendar days from activation.

Only one free trial is available per account, associated with the registering email address. A Customer may not circumvent this limit — for example, by registering multiple email addresses for the same organisation — unless Traivis expressly agrees otherwise. Trials may include feature, provider, MCP, or usage restrictions.

Traivis may end, restrict, or decline a trial where it reasonably suspects abuse, fraud, multiple trial attempts, prohibited use, or a breach of these Terms.

After a trial expires, the account may remain available in read-only mode for 7 calendar days, limited to viewing and exporting existing data. After that period, Traivis may suspend access in accordance with Section 18.

If you convert a trial to a paid subscription, the applicable fees apply from the start of the selected paid billing period.

A paid subscription agreement is formed when Traivis confirms your order or activates the selected paid plan, whichever occurs first.

The applicable fees, billing period, currency, plan limits, and included features are those displayed at checkout, in the applicable order form, or in a separately agreed written quotation.

Fees are exclusive of VAT, sales tax, use tax, GST, and similar transaction taxes, unless expressly stated otherwise. You are responsible for all applicable transaction taxes, except taxes imposed on Traivis’ net income.

You must provide accurate billing and tax information, including a valid VAT identification number where applicable.

Subscriptions renew automatically for successive periods equal to the selected billing term unless cancelled before the end of the current billing period in accordance with Section 7.

You authorise Traivis or its payment provider to charge your selected payment method for recurring subscription fees, upgrades, add-ons, applicable taxes, and other charges validly incurred under these Terms.

If payment fails, Traivis may provide a grace period of up to 7 calendar days before suspending or restricting access, unless immediate action is reasonably necessary for fraud prevention, payment security, or legal compliance.

Traivis may change fees with effect from the next renewal term by giving you at least 30 days’ notice before that renewal term begins. A fee change does not take effect during the current billing period. If you do not agree with a fee change, you may cancel your subscription before the change takes effect in accordance with Section 7; if you do not cancel, the changed fees apply from the next renewal term.

You may cancel your subscription through the account settings or another cancellation method designated by Traivis.

Cancellation takes effect at the end of the current billing period unless otherwise stated in an order form or separately agreed in writing.

Downgrades generally take effect at the end of the current billing period. Before a downgrade takes effect, you may be required to reduce usage, delete excess content, or otherwise bring the workspace within the limits of the new plan.

Fees already paid are non-refundable, and Traivis does not provide pro-rata refunds for partial billing periods, except where required by mandatory law or expressly agreed in writing.

You remain responsible for all fees and charges incurred before cancellation or downgrade becomes effective.

Subscriptions may include limits on tracked brands, competitors, prompts, topics, runs, users, exports, MCP request volume, rate limits, and feature availability.

Applicable plan limits are shown at checkout, in your account, in an order form, or in related Service documentation.

You may not circumvent plan limits, quotas, rate limits, technical safeguards, or access restrictions.

If your use exceeds plan limits or materially affects the stability, security, or integrity of the Service, Traivis may require an upgrade, throttle or restrict functionality, suspend specific access methods, or suspend the workspace in accordance with Section 18.

The Service may be accessed programmatically through the Traivis MCP server, which exposes selected, read-only functionality to compatible Model Context Protocol (“MCP”) clients.

MCP Tokens

MCP access is authenticated using workspace-scoped access tokens (“Tokens”) issued within your workspace.

Tokens are scoped to the workspace for which they are issued and may grant access to data and functionality within that workspace, subject to your plan and permissions.

You are responsible for generating, storing, transmitting, regenerating, and revoking Tokens securely. You must limit Token access to authorised persons, systems, and clients.

You are responsible for all activity performed using a Token issued under your workspace. Traivis is not responsible for losses arising from a Token that you or your authorised users exposed, shared, mishandled, or failed to revoke, except to the extent directly caused by Traivis’ breach of these Terms or applicable law.

Plan Gating and Rate Limits

The availability of MCP access, functionality, request volume, rate limits, and supported operations depends on your subscription plan.

Traivis may technically enforce those limits and may throttle, suspend, or restrict access that exceeds them or that Traivis reasonably believes threatens the stability, security, or integrity of the Service.

Third-Party Clients and AI Assistants

When you connect the Traivis MCP server to a third-party client, including an AI assistant, large-language-model interface, automation tool, or other external software, data retrieved from Traivis may be transmitted to and processed by that third party.

You are responsible for the configuration, security, and data handling of each third-party client you connect, for ensuring that the connection is permitted under applicable law and the third party’s terms, and for all onward processing of data after it leaves the Service.

Traivis is not responsible for the availability, security, functionality, or data practices of third-party clients selected or configured by you.

Programmatic Acceptable Use

MCP access is subject to Section 10. You may not use programmatic access to circumvent plan limits, extract data beyond what your plan permits, create a substitute for the Service, or train or develop a competing product through unauthorised bulk extraction or reproduction of Service data.

You must not, and must not permit others to:

1. reverse engineer, decompile, disassemble, or attempt to derive source code from the Service, except where such activity cannot be prohibited by applicable law;
2. scrape, crawl, extract, copy, or reproduce Service data except through authorised functionality or within applicable plan limits;
3. create accounts through unauthorised automation or provide false account information;
4. interfere with, disrupt, overload, probe, or compromise the security, availability, or integrity of the Service;
5. bypass quotas, rate limits, access controls, billing restrictions, or security safeguards;
6. misuse, share, sell, publish, or expose credentials, Tokens, or workspace access;
7. submit unlawful content or content that infringes intellectual-property, privacy, publicity, confidentiality, or other third-party rights;
8. use the Service in violation of applicable law or third-party platform terms;
9. use the Service to distribute malware, harmful code, or deceptive or abusive content;
10. use unauthorised extraction of Service data to train, develop, or operate a competing product or service; or
11. use the Service in a manner that Traivis reasonably considers fraudulent, abusive, harmful, or likely to expose Traivis or other users to legal, security, or operational risk.

Violations may result in suspension or termination under Section 18.

“Customer Data” means data, prompts, keywords, brand information, competitor information, workspace materials, files, and other content submitted to or made available through the Service by or on behalf of the Customer.

As between Traivis and the Customer, the Customer retains all rights in Customer Data.

The Customer grants Traivis a non-exclusive, worldwide right to host, reproduce, process, analyse, display, and otherwise use Customer Data solely to:

1. provide, secure, support, and maintain the Service;
2. prevent abuse, fraud, and security incidents;
3. improve Service functionality;
4. comply with legal obligations; and
5. enforce these Terms.

Traivis does not use Customer Data to train general-purpose AI models.

The Customer represents and warrants that it has all rights, permissions, notices, consents, and legal bases necessary to provide Customer Data to the Service and to permit Traivis to process it as described in these Terms.

Subject to payment of applicable fees and compliance with these Terms, Traivis grants the Customer a non-exclusive, worldwide, non-transferable right to use, export, reproduce, and share reports, dashboards, and other outputs generated through the Customer’s workspace for its lawful business purposes.

Agency customers may share Service outputs with their clients in connection with their professional services. Customers may not resell access to the Service, sublicense workspace access, or make the Service available as a standalone product or service to third parties.

Service outputs may contain or reference third-party content, sources, citations, trademarks, or information. Nothing in these Terms grants the Customer rights in third-party content beyond rights that may otherwise exist under applicable law.

Traivis may collect technical, operational, security, and usage-related information to operate, secure, support, and improve the Service.

Traivis may generate and use aggregated, anonymised, or de-identified data that does not reasonably identify the Customer, an individual, or Customer Data for legitimate business purposes, including service improvement, analytics, product development, benchmarking, and reporting.

The Service, including its software, interfaces, workflows, designs, methodologies, documentation, trademarks, and technology, is owned by Traivis or its licensors and is protected by applicable intellectual-property laws.

Except for the limited rights expressly granted under these Terms, no rights are granted to the Customer.

The Customer receives a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term for lawful internal business purposes and, for agency customers, for providing professional services to their clients in accordance with Section 11.

If the Customer provides feedback, suggestions, or recommendations regarding the Service, Traivis may use them without restriction or compensation, provided that Traivis does not identify the Customer as the source without permission.

The Service relies on third-party providers, including hosting providers, analytics providers, payment processors, AI-model providers, search services, infrastructure providers, and other external platforms.

Third-party services may change, become unavailable, alter their outputs, modify pricing or policies, impose restrictions, or discontinue functionality without notice and outside Traivis’ control.

Traivis is not responsible for third-party availability, outages, policy changes, model behaviour, access restrictions, source changes, security incidents, or other external events affecting the quality, availability, scope, or functionality of the Service.

A current list of subprocessors used to provide the Service may be made available through the Privacy Policy, DPA, related documentation, or upon request where appropriate.

The Service may process, analyse, or display information generated or made available by third-party AI providers, search services, websites, and other external sources.

Outputs, including visibility scores, rankings, citations, mentions, source information, competitor comparisons, recommendations, and reports, may be incomplete, inaccurate, biased, outdated, unavailable, misleading, or affected by changes in models, prompts, locations, source content, search results, sampling, or methodology.

The Service and its outputs are informational only. They do not constitute legal, financial, tax, investment, marketing, compliance, or other professional advice.

Traivis does not guarantee that outputs are complete, accurate, reliable, current, lawful, stable, or suitable for any particular purpose. Traivis does not guarantee a particular ranking, visibility result, citation, provider response, business outcome, or commercial result.

The Customer is solely responsible for independently reviewing outputs and for all decisions, actions, communications, and business activities based on the Service.

Traivis may offer beta, preview, experimental, or early-access features.

Such features may be incomplete, unstable, inaccurate, unavailable, or discontinued at any time. They may be subject to additional restrictions, usage limits, or documentation.

Unless otherwise expressly agreed in writing, Traivis does not provide specific service levels, support commitments, or continued availability for beta or experimental features.

Traivis will use reasonable efforts to provide the Service and maintain its core functionality.

However, uninterrupted, error-free, secure, or fully available operation cannot be guaranteed. The Service may be unavailable due to scheduled maintenance, emergency maintenance, security incidents, technical faults, force-majeure events, internet or infrastructure failures, or third-party dependencies.

Where reasonably practicable, Traivis will provide advance notice of planned maintenance likely to materially affect the Service.

No specific uptime, response-time, recovery-time, or service-level commitment applies unless expressly agreed in a separate written service-level agreement or order form.

Traivis may suspend or restrict access immediately where reasonably necessary to:

1. protect the security, integrity, or availability of the Service;
2. prevent fraud, abuse, or unlawful use;
3. respond to legal obligations or valid governmental requests;
4. address non-payment;
5. mitigate material operational, legal, or reputational risk; or
6. investigate an actual or suspected breach of these Terms.

Where a breach can reasonably be cured, Traivis will generally provide notice and a reasonable opportunity to cure before terminating the subscription. Traivis may terminate immediately where the breach is serious, cannot be cured, creates urgent risk, or involves fraud, unlawful activity, or material security concerns.

Traivis may discontinue a free trial or other no-fee account at any time on reasonable notice, without needing to rely on a ground listed above.

After trial expiry, cancellation, termination, or suspension, Traivis may place the workspace in a paused or read-only state.

Unless a longer period is required by law or separately agreed in writing, Customer Data is retained for up to 90 days after the workspace is suspended. Before permanent deletion, Traivis will, where reasonably practicable, provide at least 30 days’ prior notice; this deletion-notice period runs after the 90-day retention period, so the total period before permanent deletion may be up to 120 days.

You may also request deletion of your account at any time through Account → Delete Account. This initiates an immediate soft-deletion and a 30-day reversal window, during which the request can be cancelled; after that window, the account and its Customer Data are permanently deleted or irreversibly anonymised.

The Customer is responsible for exporting Customer Data during the available access or export period.

After the applicable retention period, Traivis may delete or anonymise Customer Data. Residual copies may remain in routine backups for a limited period and will be deleted or overwritten in accordance with Traivis’ backup procedures.

Traivis may retain information where required by law, or necessary for tax, accounting, fraud-prevention, security, dispute-resolution, or compliance purposes.

Once Customer Data has been permanently deleted or irreversibly anonymised, it may not be recoverable.

Each party may receive non-public information from the other party in connection with the Service (“Confidential Information”).

Each party will use the other party’s Confidential Information only for purposes related to the Service and will protect it with at least a reasonable degree of care.

Confidential Information does not include information that the receiving party can demonstrate:

1. is or becomes publicly available without breach of these Terms;
2. was lawfully known to the receiving party before disclosure;
3. was lawfully received from a third party without a confidentiality obligation; or
4. was independently developed without use of the disclosing party’s Confidential Information.

A party may disclose Confidential Information to employees, contractors, advisers, and subprocessors who need to know it for the purposes of the Service and who are bound by appropriate confidentiality obligations.

A party may disclose Confidential Information where required by law, court order, or governmental authority, provided that it gives prior notice where legally permitted and reasonably practicable.

Except as expressly stated in a separate written agreement, Traivis does not guarantee a particular result, ranking, visibility score, citation rate, provider response, business outcome, availability level, processing time, or commercial benefit.

Mandatory statutory rights and Traivis’ liability under Section 21 remain unaffected.

Traivis is liable without limitation for:

1. intent and gross negligence;
2. injury to life, body, or health;
3. liability under mandatory statutory provisions, including applicable product-liability law;
4. liability arising from an expressly assumed guarantee; and
5. liability that cannot legally be excluded or limited.

For slight negligence, Traivis is liable only for breach of material contractual obligations. Material contractual obligations are obligations whose fulfilment is necessary for proper performance of the agreement and on whose compliance the Customer may regularly rely. In such cases, Traivis’ liability is limited to the foreseeable damage typical for the contract at the time the agreement was entered into. Any further liability for slight negligence is excluded.

To the extent Traivis is liable for slight negligence under the preceding paragraph, and to the extent permitted by law, Traivis’ aggregate liability for all such claims arising in any rolling 12-month period is limited to the fees paid or payable by the Customer for the Service during the 12 months immediately preceding the event giving rise to liability, unless and to the extent this limitation would reduce Traivis’ liability below the foreseeable damage typical for the contract. For free trials or other no-fee use, Traivis’ aggregate liability under this paragraph is limited to EUR 100.

The monetary limitations in the preceding paragraph do not apply to, and do not reduce, Traivis’ liability under the first paragraph of this Section.

The limitations in this Section apply equally to Traivis’ legal representatives, employees, agents, contractors, and affiliates.

The Customer will indemnify Traivis against justified third-party claims, losses, damages, costs, and expenses, including reasonable legal fees, to the extent arising directly from:

1. Customer Data;
2. the Customer’s breach of these Terms;
3. unlawful use of the Service by the Customer or its authorised users;
4. the Customer’s violation of applicable law; or
5. the Customer’s infringement of third-party rights.

This obligation does not apply to the extent that the relevant claim was caused by Traivis’ breach of these Terms, negligence, or unlawful conduct.

Traivis will notify the Customer promptly of any claim for which it seeks indemnification and will provide reasonable cooperation. The Customer may control the defence and settlement of the claim, provided that no settlement imposes liability, admission, obligation, or restriction on Traivis without Traivis’ prior written consent.

Traivis processes personal data in accordance with its Privacy Policy.

Where Traivis determines the purposes and means of processing personal data, including for account administration, billing, website operation, security, and internal business operations, Traivis acts as an independent controller as described in the Privacy Policy.

Where Traivis processes personal data on behalf of the Customer as a processor, the parties’ DPA applies.

In the event of a conflict between these Terms and the DPA concerning the processing of personal data on behalf of the Customer, the DPA prevails.

Information about subprocessors and applicable international data-transfer safeguards may be provided through the DPA, Privacy Policy, or related documentation.

The Customer is responsible for ensuring that it has an appropriate legal basis, all required notices, and any necessary permissions before submitting personal data to the Service.

Traivis may modify the Service where reasonably necessary due to legal, regulatory, security, technical, operational, or third-party provider developments.

Traivis may amend these Terms where reasonably necessary due to legal, regulatory, security, technical, operational, or commercial developments.

For material changes to these Terms that adversely affect an existing paid Customer, Traivis will provide at least 30 days’ prior notice by email, in-app notification, or another reasonable communication method.

Material changes will generally apply at the next renewal term. If the Customer does not agree with a materially adverse change, the Customer may cancel the subscription before the change takes effect.

Changes required to comply with law, address an urgent security issue, prevent fraud, or protect the Service may take effect sooner where reasonably necessary.

The current version of these Terms will be made available through the Service or Traivis website.

These Terms and any contractual relationship between Traivis and the Customer are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Nothing in these Terms excludes mandatory legal provisions that apply regardless of the chosen law.

Where the Customer is a merchant, legal entity under public law, or special fund under public law, and to the extent legally permissible, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Berlin, Germany.

If an order form, enterprise agreement, or other separately signed agreement conflicts with these Terms, that separate agreement prevails to the extent of the conflict.

If the DPA conflicts with these Terms regarding the processing of personal data on behalf of the Customer, the DPA prevails.

These Terms constitute the entire agreement between the parties regarding the Service, except for applicable order forms, DPAs, and separately signed agreements.

The Customer may not assign or transfer these Terms or its rights or obligations without Traivis’ prior written consent. Traivis may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing transaction, or sale of substantially all relevant assets.

Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, except for payment obligations.

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected. The invalid or unenforceable provision will be replaced by a valid provision that most closely reflects its intended commercial purpose, to the extent permitted by law.

A failure to enforce a provision does not constitute a waiver of that provision.

Notices under these Terms may be provided in text form, including by email. The Customer is responsible for maintaining a current email address in its account.

If Traivis provides translations of these Terms, the English version prevails in the event of any conflict or inconsistency.

Questions regarding these Terms may be sent to:

Email: hey@traivis.app
Phone: +49 171 775 6259